How it Works

Bus better with Bee

The Bee Card is your new electronic smart card for using the bus. It’s easy to use, gets you boarding faster, and for most trips is cheaper than using cash.

You will be able to use the same Bee Card in all 9 of our participating regions! Your balance will apply for every region, with the same Tag On - Tag Off procedure everywhere you travel.

If you already have an existing bus card you will need to replace it with a Bee Card. Current bus cards will no longer work when your region switches to the Bee Card. Click on a region on the right to find out when they will stop accepting current bus cards.


How do I get a Bee Card?

There are two ways to get a new Bee Card:

Online

  • Order online and have it posted to you free of charge.
  • When you receive your Bee Card go online to activate it.
  • Start using your Bee Card to ride the bus!

In person

  • Pick up your Bee Card from your local customer service point, nominated retailers in your region, and in some regions from your bus driver.
  • Start using your Bee Card to ride the bus!
  • We recommend you register your card online to access the benefits of registration.

To help everyone get started with the Bee Card, the card fee for online orders will be waived for an initial period. After the initial period cards will cost $5 when ordered online.

If you are picking up a Bee Card in person there will be no charge for the card for a promotional period. Find out more by selecting your regional information page from the list on the right.

When you order your card online or pick it up in person you will need to top your card up with a minimum of $5.

For SuperGold Card users, card costs and top up requirements are different, go here for more information on SuperGold.

Why register your Bee Card?

Registering your card online helps keep your card and balance safe, and makes it easier to manage.

  • Top up online
  • Set up Auto Top Up so you never have to worry about topping up again
  • Protect your balance if your card is lost or stolen
  • Manage more than one Bee Card with a linked account
  • If you're eligible, you can load your concession.

If you already have a Bee Card you can register it here.

Using your Bee Card on the bus

The Bee Card makes boarding faster, and easier for you. Just tag on by holding your card to the the Bee Card reader as you board the bus, and tag off when you leave.

Woman boarding a bus
Tagging on or off

Don’t forget to tag off as there may be a default charge.

The system will automatically calculate your fare as you leave the bus and debit the amount from your Bee Card.

If you have forgotten to tag off, refer to the list on the right for your regional contact information.


Topping up your Bee Card

You can top up your card online, at your local customer service point, at nominated retailers in your region, and in some regions- on the bus,

Click on your region on the right to find out where you can top up in person.

Top up easily online.

You can also make sure you'll never run out of credit with Bee Card's Auto Top Up feature which automatically tops up your Bee Card when your balance reaches your chosen threshold.

The minimum online top up is $5. The maximum total you can have on your Bee Card is $299.